Terms & Conditions

Term & Conditions

Contact Us

Address:

Darts ‘N’ Arts Ltd
Unit 8B

Poltonhall Industrial Estate

Polton Road

Lasswade

EH18 1BW

e-mail: info@dartsnarts.co.uk

Company Number: SC567233

Registered Name: Darts ‘N’ Arts Limited

If you have any queries with your order, or the service you receive please do not hesitate to contact us.

Ordering

When you place an order through our website, we will immediately send you an e-mail to confirm that we have received your order. Darts ‘N’ Arts Ltd will check the price and the availability of the goods. In the unlikely event that the goods are no longer available, or that we have made a pricing error, we will advise you of this. The right to accept or decline any order is entirely at our discretion.

Prices include VAT at the prevailing UK rate.

Despatch and Delivery

Upon successfully processing your payment transaction, your goods will be despatched within 24 hours of order placement. This excludes weekends, holiday periods, UK Bank Holidays and if your order contains personalised items.

Postage is free for all UK addresses containing a full and valid UK MAINLAND Postal Code (does not include Isles).  This does not include The Isles – please see Overseas Deliveries below. Your goods can normally be expected to arrive within 2 days of despatch (excluding weekends, holiday periods and UK Bank Holidays). Larger/heavier items such as paintings will require a signature upon receipt. Darts ‘n’ Arts cannot be held responsible for any delays resulting from the postal or courier service providers.

Please allow up to 7-10 working days’ dispatch for personalised items, (excluding weekends, holidays & bank holidays). If your order also contains non-personalised items, they will be dispatched with the personalised ones.

Overseas Deliveries

Addresses that do not possess a full and valid UK postal code and UK Isles. Postage/Carriage charges are calculated based on the delivery address and the total weight of the order. We are unable to calculate the final cost until you have completed your product selection and entered the checkout. Please note: that payment of any customs and excise duties and/or import taxes are not included. You will need to pay these yourself in accordance with local legislation and regulations.

Delivery via International Standard Post

Expected delivery time dependent upon country of destination – (excluding weekends, holidays and Public Holidays).

Faulty or Damaged Items

If there is a problem with any of the goods, please contact us. We will handle the matter in accordance with your legal rights.

Returns Policy – Cancelling an Order/Exchanges/Refunds

Why Darts ‘n’ Arts Ltd is unbeatable

Buy with confidence – If you’re not happy you can simply send it back.

No hidden charges – we pride ourselves on having no hidden charges.  VAT is fully included so you the price you see is the price you pay.

Office of Fair Trading – We exceed the Office of Fair trading terms and conditions on returns for your product and payment protection. From the moment you buy anything we are here to help you every step of the way.

If you are not entirely satisfied with your goods you have the right to cancel your order. This does not apply to personalised items. Please see Personalised Items Returns Policy below. To do this, please contact us on 0131 6630064 or info@dartsnarts.co.uk   You do not have to give us a reason for cancellation; however, a brief explanation will help us to improve the service we offer to customers in the future.

If you cancel an order, require an exchange or refund you must return the goods to us at your own expense. Although, please feel free to contact us at any time when considering returning any product for whatever reason and we will endeavour to accommodate you to the best of our ability. You must ensure that the goods are packaged adequately to protect against damage. We highly recommend that you obtain proof of posting or use a recorded/insured service for returning any items as we regret we cannot be held responsible for goods lost or damaged in transit.

We will refund the value of the goods on satisfactory receipt of them, which must be received in good condition, unused, in original packaging and include any accessories and items supplied. We will refund you using the payment method you used at the time of purchase, within 30 days of receiving your notice to cancel.

Personalised Items

Any personalised item(s) cannot be returned for a refund or exchange. This does not affect your statutory rights.

Please allow 7-10 working days’ despatch for the personalised items:

Please note: If your order also contains non-personalised items, your order will only be dispatched when your personalised items are ready. You have the option to place separate orders if you want non-personalised items now and any personalised items to follow when they are ready.

Non-Receipt of Goods

Claims for non-delivery of goods must be notified to Darts ‘n’ Arts Ltd within 14 days of placing your order. Any item shortages in packages must be notified to us within 7 working days following the day after the date of delivery.

Governing Law

UK law applies. You and Darts ‘n’ Arts Ltd submit to the exclusive jurisdiction of the UK courts in relation to any disputes arising out of this Agreement.

Confidentiality

Darts ‘n’ Arts Ltd is committed to protecting our valued customer’s information and complying with applicable data laws. Darts ‘n’ Arts Ltd observes the code of practice relating to the use of personal data as outlined in the UK Data Protection Act 1998. We may collect, store and process personal data that you supply to us for the purpose of providing the high-quality consumer experience we pride ourselves on. This data may also be shared with third parties where necessary to fulfil our services.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.